DELIVERY & RETURNS
The e commerce department processes orders Monday to Friday between 9.30 and 17.30. You can contact our e commerce department on 020 7407 9907 during these hours.
Please contact us at email@example.com regarding international or web order enquiries.
Return of Goods Policy / Refunds
Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products described below referred to as made-to-order.
Returns are at customers' own expenses. We advise you use an insured, signed for service.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Damaged / Faulty Items
We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact firstname.lastname@example.org as soon as possible so we can promptly resolve it .
International returns (Products sold outside the UK
Prior to dispatch we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. This may seem harsh, but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can to our UK customers so please consider this before ordering.